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Shipping & Returns

We take great care in ensuring your sparkling teas arrive safely and in perfect condition. If you have any questions about your order or shipment, please don’t hesitate to reach out.

We’re here to help

707-339-8524 (Phone)
707-339-8524 (Text)

Shipping

All packages are shipped using FedEx, UPS or GSL (where available) and our shipping prices include packaging materials. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Expedited delivery options tend to be worth the added expense in order to protect your investment.

You will be notified by email when your teas are shipped. Generally, we will attempt to ship your teas shortly after your order is placed. However, in effort to protect your tea, please be aware that your order may be held for ideal weather and shipping conditions. If that happens, you will be notified that your order is on "Weather Hold," and you will be given the option to expedite the shipping method with ice and insulation for a fee, should you choose to receive your order sooner.  

Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven (7) days of receipt of your order for customer care assistance.


Return Eligibility

Perishable products such as tea cannot be returned once opened, except where the product is defective, damaged upon arrival, or incorrect. We cannot accept returns for products that have been adversely affected by improper storage after delivery. Personal taste preferences do not qualify as grounds for return.

Refunds

If your order arrives damaged, defective, or incorrect, you are entitled to a full refund or replacement, including shipping and handling charges. For other eligible returns, refunds will cover the cost of the product but not shipping and handling. Shipping costs are non-refundable except where required by law. Refunds will be issued to your original method of payment within a reasonable timeframe after we receive and inspect the returned item.

Responsibility for Return Shipping

If a return is due to our error (damaged, defective, or incorrect product), we will cover the cost of return shipping. If a return is for another eligible reason (e.g., unopened but no longer wanted), the customer is responsible for return shipping costs unless California law requires otherwise.

Legal Rights

Nothing in this Returns & Refunds policy affects your statutory rights under applicable consumer protection laws, including the California Consumer Legal Remedies Act (CLRA) and Song-Beverly Consumer Warranty Act.